General Questions
Who is my Community Manager, and how do I reach them?
Your community manager and their email address can be found on your community's landing page. Many common questions can also be directed to Pines Property Management’s customer service team at support@pinespropertymanagement.com.
Please click here to visit the Pines Property Management searchable help desk. Pines Property Management also offers online chat during normal business hours: Monday - Friday, 8 AM to 5 PM.
Please click here to visit the Pines Property Management searchable help desk. Pines Property Management also offers online chat during normal business hours: Monday - Friday, 8 AM to 5 PM.
I want to rent the Pavilion in SilverLakes Community Park. How Do I do that?
If you are a SilverLakes homeowner and are current with your association payments, you may contact the Pines Property Management office by email or phone to rent the pavilion FREE OF CHARGE.
Phone: 954-438-6570
Email: support@pinespropertymanagement.com
More information regarding the pavilion and SilverLakes Community Park can be found here.
Phone: 954-438-6570
Email: support@pinespropertymanagement.com
More information regarding the pavilion and SilverLakes Community Park can be found here.
Are there restrictions regarding the rental of properties?
Yes. Rentals are restricted within SilverLakes. Additionally, they may be further restricted within each of the sub-associations of SilverLakes. All rental requests must be submitted in writing to support@pinespropertymanagement.com, and more information on Rental Restrictions can be found here.
I am having issues with my neighbor (parking, pets, noise, etc.) - How Do I resolve this?
To the extent that this activity may be in violation of the Association’s governing documents, please report this activity to Pines Property Management directly. Note: Management may require additional documentation to take necessary action.
Please also review the following pages for guidance and governance around:
If the concern is also a legal matter, it is recommended that you contact your local authorities directly to report and obtain a police report.
Please also review the following pages for guidance and governance around:
If the concern is also a legal matter, it is recommended that you contact your local authorities directly to report and obtain a police report.
Community Events
When is the next SilverLakes Community Event?
For information on upcoming events exclusively for SilverLakes residents, please visit our Current Events page. To see events we've had in the past, please visit our Past Events page.
How can I volunteer with SilverLakes?
SilverLakes is very active in our community, and volunteers at SilverLakes community events are always needed. Please visit our Volunteers page for more information.
Students must be in high school to participate, and can bring their volunteer forms from their schools so volunteer hours can be documented. Students who volunteer at more than 10 events are awarded a Certificate of Recognition for Outstanding Volunteer Service, signed by the SilverLakes Board of Directors. If you are interested in volunteering, email silverlakes.ripples@gmail.com.
Students must be in high school to participate, and can bring their volunteer forms from their schools so volunteer hours can be documented. Students who volunteer at more than 10 events are awarded a Certificate of Recognition for Outstanding Volunteer Service, signed by the SilverLakes Board of Directors. If you are interested in volunteering, email silverlakes.ripples@gmail.com.
Billing
Can I pay my Association bill online?
Credit Card, Debit Card, and eCheck payments can be made online by visiting the Pines Property Management Resident Portal.
IMPORTANT: Please keep in mind that your payments MUST be made to each of your respective community associations. Payments for SilverLakes should not be combined with your sub-association payment. SilverLakes and your respective sub-association are 2 separate entities. Submitting both payments on one account can result in late fees and collections costs
IMPORTANT: Please keep in mind that your payments MUST be made to each of your respective community associations. Payments for SilverLakes should not be combined with your sub-association payment. SilverLakes and your respective sub-association are 2 separate entities. Submitting both payments on one account can result in late fees and collections costs
I have a question about my bill - whom should I contact?
All billing related questions should be directed to Pines Property Management, Inc. at:
Email: support@pinespropertymanagement.com
Online Chat: www.pinespropertymanagement.com
Phone: 954-438-657
Email: support@pinespropertymanagement.com
Online Chat: www.pinespropertymanagement.com
Phone: 954-438-657
Architectural Modification
Do I need a permit to paint my house or change my roof?
As a resident of a deed restricted community, all exterior modifications must comply with the Association’s Community Standards and Guidelines. Prior to making any changes, you must submit your request for review by the Association’s Modification Committee. Local City permits may also be required for your modification.
A modification form can be found here. Modification can also be submitted online via the Pines Property Management Resident Portal. Finally, the Community Standards and Guidelines can be found here.
A modification form can be found here. Modification can also be submitted online via the Pines Property Management Resident Portal. Finally, the Community Standards and Guidelines can be found here.
Where can I find information on paint colors and garage door finishes for my home?
For more information on approved color schemes for your home in SilverLakes, please visit the following pages:
Do I need to submit a request to modify aspects of my home?
Before you break out the shovel and paint brush, download this form and get that modification approved! Having an approved modification can save you lots of time, money and heartache. Also, review the Community Standards & Modification Guidelines. Make sure you have everything required on the application and and checklist before submitting your request.
If you have any questions, please call Pines Property Management at (954) 438-6570.
If you have any questions, please call Pines Property Management at (954) 438-6570.
Violations
I received notice of a violation - now what?
SilverLakes thanks you for taking the time to correct the listed violation. Your cooperation in complying with the Association’s governing documents, rules, and guidelines help to ensure the community’s property value is maintained.
For more information on violations and compliance, please visit the Violation Compliance page.
Should you have a question about the violation, or have extenuating circumstances requiring additional time, please contact Pines Property Management directly at support@pinespropertymanagement.com.
For more information on violations and compliance, please visit the Violation Compliance page.
Should you have a question about the violation, or have extenuating circumstances requiring additional time, please contact Pines Property Management directly at support@pinespropertymanagement.com.
